These days, many companies present the business intelligence (BI) framework that has been implemented by them as a key and indispensable site. The spectrum of a company's BI stretches across tools for: accounting, budgeting, business planning, management, controlling and internal and, if required, external standard reporting. It is, of course, expected that all these reports and their underlying data are very up-to-date, of high quality and highly accessible. This means that loading, checking, processing and search operations all have to be performed at regular intervals. That is why, at these companies, the measures for the operation and maintenance of the BI systems can reach such a scale that a large amount of company resources have to be extensively tied up with them, which is costly. The operation and maintenance of a BI system entails the running and monitoring of operations, master data maintenance, user and role administration, adjustments, carrying out development and, naturally, eliminating errors and faults. All these are necessary in order to guarantee the reliability and productivity of the reporting system. We can offer you tried and tested services that stretch from the implementation study and support for the operation of your BI systems, on the basis of SAP Business Warehousing (SAP BW) technology, through adjustments, corrections, extensions, enhancements and release updates right up to operational support.
Through the dedication of our highly qualified specialist and technical experts we can relieve the pressure of having to use your company's internal resources. Our work begins with the direct contact with the customer; this enables fast and efficient communication about incidents, the current status and the outlook, while monitoring to ensure that the system is running correctly happens in the background. Ultimately, the circle is completed with our competent support and proper maintenance services by which we assume total responsibility for completing the complex and time-consuming BI tasks.